Frequently Asked Questions


  • Can't login and forgot password?
  • Visit the login page and request your password.
  • First time doing payroll tax online?
  • Don't worry this is easier than you think. Just login use the free created account and pick the form you need to prepare. Feel free to contact us if you have any questions.
  • Already filed and wish to check status?
  • Login to your account and it will automatically direct you to your status page.
  • Where can I file my state payroll tax return?
  • You can file your state payroll right here. We will save the same information you provided us with your federal form and transfer it over to your state form(s).
  • Can I only file a state or only file a federal return?
  • Yes, you can file a state or only file federal.
  • Can I still electronically file my past year tax forms?
  • Yes, you can still efile your payroll forms or you can paper file them.
  • Having problems receiving our emails?
  • Make sure you don't have any emails from us on block (bulk email or spam blocker can cause our emails to default into a spam folder) or feel free to contact us for further assistance.
  • How long does this tax preparation process take and when can I access my forms?
  • This depends on how complex your order is, we do allow you to save your information in your account so you can return later to complete your forms. After you place your order, all orders are processed on first-come, first-served basis. We also offer rush order service for an additional fee.
  • When can I experience delays on my tax forms?
  • If you provide incomplete information, or incorrect information this will cause your order to be delayed.